Now let's examine the other side. For Endocare private clinic, phone-based coordination and reservations brought a significant administrative burden, significantly slowing down the receptionists' work due to numerous calls, data requests, and client identification. They had to search for patients in the system while on the phone. Providing information, coordinating available time slots, and making changes all caused a loss of time and took away from their other tasks.
The business goal of Endocare's appointment booking system was to simplify and improve patient management for medical practices and clinics, eliminating the challenges described above for both parties involved.
What features did we develop for the
Endocare appointment booking system?